24/7 Emergency ServiceServing Northeast Ohio
⭐ 4.9 Rating (886+ Reviews)|BBB A+ Accredited

Privacy Policy

Last updated: February 2026

Introduction

AK Water Works Plumbing & Drain ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at akwaterworks.net, use our services, or contact us.

Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide when you:

  • Fill out a contact form or request a quote
  • Schedule a service appointment
  • Call or email us
  • Subscribe to communications

This information may include your name, phone number, email address, street address, and details about the services you need.

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

  • IP address and browser type
  • Pages visited and time spent on our site
  • Referring website or search terms
  • Device type and operating system

Cookies and Tracking Technologies

We use cookies, Google Analytics, and similar tracking technologies to analyze website traffic and improve your experience. Google Analytics collects anonymized data about how visitors interact with our site. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide requested services
  • Schedule and manage service appointments
  • Send estimates, invoices, and service-related communications
  • Improve our website and services
  • Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service providers: Third-party tools we use for scheduling (HouseCall Pro), customer communication, and payment processing (Wisetack financing)
  • Analytics providers: Google Analytics for website traffic analysis
  • Legal requirements: When required by law or to protect our rights

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

  • Request access to the personal information we have about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications

To exercise any of these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites (such as our online booking system, financing portal, or social media pages). We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Children's Privacy

Our website is not directed at children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy, please contact us:

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