AK Water Works Privacy Policy

Effective Date: [Insert Date]

AK Water Works (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and protect your information, specifically in connection with our text messaging (SMS) services, in compliance with the Telephone Consumer Protection Act (TCPA) and other applicable privacy regulations.

1. Information We Collect

When you interact with AK Water Works , we may collect:

  • Personal Identifiers: Name, phone number, email address, and physical address.

  • Service Information: Appointment details, billing information, service requests, and related customer communications.

  • SMS Consent Records: Documentation of your opt-in or opt-out status, including the date, time, and method of consent.

We do not collect or store sensitive personal data (such as Social Security numbers or financial account numbers) through our SMS programs.

2. SMS Communications & Consent

By providing your phone number, you may voluntarily opt in to receive SMS communications, including but not limited to:

  • Billing notifications

  • Appointment reminders

  • Dispatch notifications

  • Job completion surveys

Consent Requirements:

  • You will only receive SMS communications after providing express verbal or written consent.

  • Consent is not a condition of purchase.

  • Message and data rates may apply.

  • Message frequency may vary.

Customer Rights:

  • Reply STOP at any time to opt out of receiving further messages.

  • Reply HELP for support or additional information.

  • Opt-out requests are processed immediately, and no further messages will be sent.

3. How We Use Your Information

We use your personal information only for the following purposes:

  • To deliver the services you request.

  • To send SMS-based notifications as described above.

  • To improve service quality and customer experience.

  • To comply with applicable laws and regulations.

We do not share, sell, or rent your phone number or personal information to third parties for marketing or promotional purposes.

4. Data Protection & Security

AK Water Works implements reasonable physical, administrative, and technical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no data transmission over wireless networks or the internet can be guaranteed as 100% secure.

5. TCPA Compliance

AK Water Works complies with the Telephone Consumer Protection Act (TCPA) by:

  • Obtaining express opt-in consent before sending SMS communications.

  • Providing clear disclosures that “Message and data rates may apply” and “Message frequency may vary.”

  • Allowing customers to revoke consent at any time by replying STOP.

  • Maintaining records of consent and opt-out requests.

  • Restricting use of personal information strictly to service-related communications.

6. Children’s Privacy

Our services are not directed toward individuals under the age of 13, and we do not knowingly collect personal information from children.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our services after updates indicates acceptance of the updated policy.

8. Contact Us

For questions about this Privacy Policy, your privacy rights, or SMS communications, contact us: